If you have a business IT support contract from your IT Support Company you would expect IT Support for your Windows XP computers to be included. The problem is that Microsoft Windows XP is now rather old -not quite prehistoric in computer terms, but at least Jacobean! Microsoft goes through a phased withdrawal of its products to give users a very reasonable amount of time to upgrade. Three are 3 main phases:
Mainstream support – full support including bug fixes, security fixes and design improvements. Microsoft commits to provide mainstream support a product for a minimum of 5 years after release. Have a look at St. Louis IT Support Companies for more info on this.
Extended support – after 5 years or 2 years after the replacement product comes out it goes into Extended Support with only bug fixes and security updates.
Custom support – after 5 years on Extended Support (or 2 years after the second successor product is released). During this phase Microsoft only supports the product on a chargeable basis. In other words for all practical purposes it’s unsupported for small to medium sized businesses.
Microsoft no longer provides what it calls “Mainstream Support” for Windows XP and hasn’t done so for almost 3 years. Microsoft Windows XP is now on Extended Support until early 2014.
It’s not reasonable to expect your business IT support company to support a piece of software that the author themselves no longer supports. The problem is that usually your Business IT Support Company hasn’t made you aware of this IT Support problem.